Initiative in Al Ain for Better Government Services for the Public : Community Advisory Committee comprise 15 key government bodies
Al Ain, April 22, 2010: Government organizations providing direct services to the general public in Al Ain have come together to form a collective to streamline and improve various aspects of their public services.
The Community Advisory Committee (CAC) is a unique initiative that brings together the customer service sections of various government organizations in Al Ain with a view to continuously review the services provided to the public and improve them systematically and collectively. The members of the group include the community service wings of around 15 government organizations, including the Office of the Ruler's Representative, Al Ain Police, Municipality, Immigration, Education Zone, TAWAM Hospital and Abu Dhabi Food Control Authority.
The Community Advisory Committee (CAC), held a meeting yesterday at the Al Ain branch of Abu Dhabi Food Control Authority and reviewed the various services provided to the general public by various government organizations in the city. A good governance initiative, CAC in its meeting deliberated on the various aspects of customer services offered by the city's government organizations, ranging from the structural issues to shortcomings in the online platforms.
"One of primary objectives behind the committee is to bring together all the institutions and departments that have direct contact with the public in order to share and review experiences and improve services. A website has already been set up to communicate to the public about the committee's activities so the public knows we are dedicatedly striving to make their life easier and better," said Mohamed Jalal Al Reyaysa, Director of Public Relations and Communication at Abu Dhabi Food Control Authority, one of the member organizations.
Saeed Dhahiri, an official from Zayed House for Islamic Culture and a member of the committee, said it was important for government departments to put in efforts to competitively excel in their services while also getting together with their counterparts in other areas so that government services as a whole reach outstanding levels. "We are all serving the community in different ways and the question is how we can serve to the best of our abilities and potential," he pointed out.
Many plans are afoot as part of the committee's efforts to communicate with the general public to gain their feedback on the various government services as well as to organize outreach programs of interest to all members of Al Ain community. The Committee is currently planning a big event under the collective auspices of all the member organizations, the details of which will be announced later.
"This initiative will benefit the member organizations immensely in terms of learning from each other and implementing the best practices across the board. Ultimately, it will go a long way in ensuring the satisfaction of the community, whose members interact with the member organizations on a regular basis for diverse requirements as citizens and residents," an official from the Committee summed up her assessment.