During the first quarter of 2020, the Abu Dhabi Agriculture and Food Safety Authority (ADAFSA) executed 142,063 transactions for the public through its digital channels and customer service centers across the Emirate of Abu Dhabi.
The number of services conducted using ADAFSA's smart App and website reached 138,423 services, accounting for 97.4% of the total executed transactions, while about 3,640 face-to-face services were executed. This reflects the significant progress made by ADAFSA in digitizing and developing services.
The agriculture-related services accounted for 75% of the total services provided to customers during the first quarter of 2020. Meanwhile, about 21% of the services were provided to livestock breeders, and about 6000 services of relevancy to food safety were provided to the public by over 4%. ADAFSA's service system includes 19 food safety services, 15 agricultural-related services, and 15 services for the livestock sector in the Emirate.
ADAFSA has also announced that customers can apply for new nine e-services on its website (WWW.ADAFSA.GOV.AE), bringing the number of its e-services to 43. The new services include application for supplying fresh agricultural produce, issuing farm data certificate, participating at livestock and fresh Agri produce markets, application for farm tillage service, application for land leveling service, issuing farm status report, application for agricultural technical extension, registration in the Global GAB program, and application for transferring animal ownership.
ADAFSA is constantly developing its smart and digital services to meet the increased demand for its services, thus reaping customers' happiness after considering their suggestions and needs.
Furthermore, ADAFSA is keen on formulating developmental plans to provide customers with high-quality services, thus fulfilling the government's aspirations to delight customers, improve services being offered to them, and ensure conducting transactions quickly and effortlessly.